qidong_app/kefu_c_bak.php

<?php
 //echo checkSignature;
 
 /* 本代码已经申请著作权保护
	盗版必究
	法律顾问:北京东环律所事务所 
	

 ?用插件的方式./...
    o  客服直接输入关键字 //直接生成客服关键字列表. ok 判断关键字进入. ok
	o  列出在线客服 回复 或者 //下一版  --点击 可接通.??
    o  增加获取用户信息功能 //授权  //下一班
    o  常用命令功能:清零 排队 上班 下标   
	   再见打招呼 回复1 修改下.
	o  继续上次的对话. ok
	   感谢您的来访，请您对本次服务进行评价：
       非常满意    满意    一般    不满意    非常不满意 
	   给再见加上一个 链接功能 或者 按钮 ...
	ok 群发列表问题  修正 是缺少参数
	ok 下一个 更新时间.
	   转接客服
	   客服按钮 
	   ///////////
	   管理员可见--????
	  第一步 创建表  管理员可增加 
	  第二步  用户端可申请 提交 .显示自己的客服席位数量 .
	  第三步  管理员负责修改席位 我负责开通权限 
	  可增加 权限开通 密钥  .50个密钥 输入1个 .用一个.
	
	
	
    CopyRight 2017 www.17cheng.cn  All Rights Reserved
*/
header('Content-type:text/json');

$stime=microtime(true);
 
 ini_set("display_errors", "off");
 
define("TOKEN", "xcxkefu");
$wechatObj = new wechatCallbackapiTest();
if (isset($_GET['echostr'])) {   //判断是不是首次验证
    $wechatObj->valid();
}else{
    $wechatObj->responseMsg();
}

class wechatCallbackapiTest
{
    public function valid()
    {
        $echoStr = $_GET["echostr"];
        if($this->checkSignature()){
            echo $echoStr;
            exit;
        }
    }

    private function checkSignature()
    {
        $signature = $_GET["signature"];
        $timestamp = $_GET["timestamp"];
        $nonce = $_GET["nonce"];

        $token = TOKEN;
        $tmpArr = array($token, $timestamp, $nonce);
        sort($tmpArr);
        $tmpStr = implode( $tmpArr );
        $tmpStr = sha1( $tmpStr );

        if( $tmpStr == $signature ){
            return true;
        }else{
            return false;
        }
    }

    public function responseMsg()
    {
        $postStr = $GLOBALS["HTTP_RAW_POST_DATA"]; //获取数据 
       //  logger(time().$postStr);
	   $xcx=false;//true 是小程序 
        if (!empty($postStr)){
			//$postObj = simplexml_load_string($postStr, 'SimpleXMLElement', LIBXML_NOCDATA);
			if($xcx){
				$postObj =json_decode($postStr);}
				else{
				$postObj = simplexml_load_string($postStr, 'SimpleXMLElement', LIBXML_NOCDATA);
			}
			
 			$fromUsername	 = trim($postObj->FromUserName);  //openid
			$toUsername  	 = trim($postObj->ToUserName);
			$tousernamebak	 = $toUsername;
			$keyword 		 = trim($postObj->Content);
			$sessionFrom	 = trim($postObj->SessionFrom);
			$MsgType = $postObj->MsgType;//消息类型 text event
			$Event   = $postObj->Event;
			if ($Event == "CLICK") {
			    $EventKey   = $postObj->EventKey;
			    $MsgType='text';
			    $keyword=trim($EventKey);//修复公众号问题.
				logger('event:'.$Event.$MsgType.'key:'.$keyword);
			
			}
			$json 			 = file_get_contents('json/'.$toUsername.'.json');
			$arr 			 = json_decode($json,true);
			$uniacid		 = $arr['uniacid'];
			//echo $uniacid;
			$website		 = $arr['website'];
			define("APPID", $arr['APPID']);
			define("APPSECRET", $arr['APPSECRET']);	
			$fromuserid 	 = $fromUsername;//
			$myopenid		 = trim($arr['openids']);//管理员id
			$Atoken			 = getToken(APPID,APPSECRET,$toUsername); 
			$url  			 = "https://api.weixin.qq.com/cgi-bin/message/custom/send?access_token=".$Atoken; 
			  if ($keyword=='openid'){
			 	sendmsg($fromuserid,$MsgType,$fromuserid,'',$url);//给用户发消息.
				exit;
			}
	//echo $Atoken	;
			$json 			 = file_get_contents("json/".$uniacid."_kefu.json");
			$kefuarr 		 = json_decode($json,true);	//客服列表
////////////////////////////////////////////////////////动作提示//////////////////////////////
	 if ($MsgType == "event") {
		$event = $postObj->Event;
	    if(array_key_exists($fromuserid,$kefuarr)){ //判断是不是客服.
			logger($MsgType.'是客服.');
			$paiduinumber=count(file('json/'.$uniacid.'_paidui.json'));
			$liuyannumber=count(file('json/'.$toUsername.'_lishi.json'));
			$kehuopenid= $kefuarr[$fromuserid];
 	                 //当前聊天的是?
			if (substr($kehuopenid,0,1)=='o'){
				$users=getuser($uniacid,$kehuopenid,$nickname,$website);
				$zhuangtai='当前聊天:['.$users['id'].']'.$users['nickname'];
					 }else{
						   $zhuangtai='休息中';
						   if ($kehuopenid=='空闲') { $zhuangtai='当前空闲,有客户会立即进入聊天.';}
						   if ($kehuopenid=='隐身') { $zhuangtai='当前隐身,客户可主动指定聊天.';}

					 }
					 
					$tongzhi='排队人数:'. $paiduinumber.'\n'.'留言条数:\n'. $liuyannumber.' \n'.$zhuangtai;
					$data1='{ "touser":"'.$fromuserid.'",    "msgtype":"text",
								"text":    {         "content":"[客服上线工作提醒]\n  '.$tongzhi.'  "    }  }';
		            $aaa = http_post_data($url, $data1); //减少骚扰 不通知 

					exit;
				}			  
		      //在线客服代码
			  
			  //继续上一次的对话
			    $Kefuopenid=array_search($fromuserid,$kefuarr,true);
				if($Kefuopenid<>''){
		          sendmsg($fromuserid,'text','客服还在,直接回复继续上次的对话,或者回复再见 结束对话','',$url);//给用户发消息.

					exit;
					
				}
			
		         
			   if($xcx){
				   $userinfo	= getuser($uniacid,$fromUsername,$nickname,$website);
			   }   else{
				   $user		=  getwxinfo($Atoken,$fromUsername);//微信公众号代码 
				   $userinfo	= getuser($uniacid,$fromUsername,$user['nickname'],$website);//微信公众号代码 
		
			   }
					
			  //  
				
				
             //  下一次增加在线客服提示 这里不提示先 .等下一版本.
			   if ($arr['Gappid']<>''){ //网页授权
				   // if((substr($userinfo['nickname'],0,6)=='会员')){
				//	$sqstr1=$website."addons/qidong_app/intenet.php?zfopenid=".$fromUsername."&toUsername=".$toUsername."&appid=".$arr['Gappid'];
				//	$sqstr="\n<a href='".$sqstr1."'>点链接快速接通客服</a>";
                   // }
				}
				//logger('是客户:.'.$fromUsername);
				// if($event=='unsubscribe'){ $eve='取消关注'; exit; };//公众号专用
				//logger($fromuserid.'-'.$arr['默认'].$uniacid.$url);
				
				$zxkefu="\n在线客服:回复名字接通\n".zxkefu($uniacid,$kefuarr,$sqstr1);
				if($userinfo['lastliao']<>null){$zxkefu.="\n上次接待客服是:".$userinfo['lastliao'];}
				
				$zxkefu.=$sqstr;//[屏蔽一下 下一版发布.]
				zhishiku($fromuserid,trim($arr['默认']),$uniacid,$url,$zxkefu,$userinfo)	;			
			    
				$caidan=trim($arr['Gjsonid']);//进入通知:
				if ($caidan<>''){
				   	 $Btoken=getToken($arr['Gappid'],$arr['GAPPSECRET'],$caidan);//修正token时间问题
						//	logger("通知下发:".$caidan_arr['APPID'].'-状态:'.$caidan_arr['openids']); 
					 $url1  = "https://api.weixin.qq.com/cgi-bin/message/custom/send?access_token=".$Btoken; 					
					 $data1='{ "touser":"'.$arr['Gopenids'].'",    "msgtype":"text",
						"text":    {         "content":"[小程序'.$uniacid.'进入提醒]\n  '.$userinfo['nickname'].'  "    }  }';
					 $aaa = http_post_data($url1, $data1); // 	 //通知到公共号 
				//	 logger($data1.$aaa);
				 }
				 
 
					exit;
		} 

			
			
			
			
			
////////////////////////////////////////////////结束动作///////////////////////////////
	
 

	//print_r($kefuarr);
	//$arr= array_keys($arr1);//openid 
	//处理客服消息模块开始
	if(array_key_exists($fromuserid,$kefuarr)){//客服消息处理
          if (substr($keyword,0,10)=='@所有人'){//@所有人 
			 atsuoyouren($uniacid,$website,$keyword,$fromuserid,$url,$toUsername);
			exit;
	      }		
 		//处理@----某人命令
		 if(substr($keyword,0,1)=='@'){//@某人 
			  $kefulist = json_decode(file_get_contents("json/".$uniacid."_kefulist.json"),true);	
		      $kefuname = $kefulist[$fromuserid];
		      atmouren($keyword,$uniacid,$website,$fromuserid,$url,$kefuname);
			exit;
	      }
		if($keyword=='p'){$keyword='下一个'; }
		if($keyword=='m'){$keyword='排队'; }
		if($keyword=='0'){$keyword='清零'; }
		//客服来的消息处理
	      	$kehuopenid= $kefuarr[$fromuserid];//
		//	echo '找到客户:'.$kehuopenid;
			//判断是不是有客户
			if (substr($kehuopenid,0,1)=='o'){
				//有客户 ,直接发消息过去:  判断消息是不是@ 
				
				if (glymingling($uniacid,$fromuserid,$kehuopenid,$keyword,$arr['结束语'],$kefuarr,$url,$toUsername)){//是管理员命令
				//	echo '命令!';
				}else{
					//查找客服信息.
					$kefulist = json_decode(file_get_contents("json/".$uniacid."_kefulist.json"),true);	
					$kefuname = $kefulist[$fromuserid];
				//	echo '给:'.$kefuarr[$fromuserid].'发内容'.$keyword;
					$bbb=sendmsg($kehuopenid,$MsgType,$kefuname.':'.$keyword,$postObj,$url);//给用户发消息.
					//增加判断.消息失败提示.
					  if (json_decode($bbb, true)['errcode']<>0){
					 $data2='{ "touser":"'.$fromUsername.'",    "msgtype":"text",
           "text":    {         "content":" 客服离开... 消息已存入信箱.'.json_decode($bbb, true)['errcode'].'"    }  }'; //当没有约定好的回复时，这么回复。
                  
				 	sendmsg($fromUsername,'text','客户可能已经离开了.','',$url);//给用户发消息.
				   // savejson('json/'.$toUsername.'_lishi.json', '@'.$paidui['id'].'_'.$content.''.$keyword );
					  }
					//sendmsg($openid,$msgtype,$keyword,$postObj,$url)
				}
				
			}else{
				//没客户接待时,可能发的命令:下一个.
				if (glymingling($uniacid,$fromuserid,$kehuopenid,$keyword,$arr['结束语'],$kefuarr,$url,$toUsername,$website)){
					//echo '是命令!';zaij
				}else{
				//	echo '给:'.$kefuarr[$fromuserid].'发内容'.$keyword;
				//  空闲时 可以玩玩素材库 .
				    if (!zhishiku($fromuserid,$keyword,$uniacid,$url,'',$userinfo)){
						sendmsg($fromuserid,'text','暂无接待客户,可发送命令下一个接通.','',$url,$toUsername,$website);//给用户发消息.
					}
				}
				
				//客服状态. kong  mang 判断是不是要上班?或者其他命令 比如 下一个 等.
				
			}
			
		}else{
		    //	echo "not found kefu--";//不是客服 则看谁空闲? 规则 先找老客服 .
			//反查是否在队列 
			//先看客户是不是...选了指定的客服. 客服小李 正在咨询的时候 是不能调出的.除非.
			
			$Kefuopenid=array_search($fromuserid,$kefuarr,true);
			if($Kefuopenid<>'')
			{
				//	echo "这是用户,正在咨询的客服是:";
				//	用户发 再见 主动离线 . 更新客服列表 . 告诉客服 告诉客户
				
				if (substr($keyword,0,6)=='再见'){
					//	sendmsg($fromuserid,'text',$arr['结束语'],'',$url);//说再见.
						jieshuyu($arr['结束语'],$uniacid,$fromuserid,$website,$url);
					    $json 	  = file_get_contents("json/".$uniacid."_kefulist.json");//客服详情页
						$kefulist = json_decode($json,true);	
						$kefuname = $kefulist[$Kefuopenid];
						edituser($uniacid,$fromuserid,'',$website,$avartar,$zhuangtai,$kefuname);

						$json = file_get_contents("json/".$uniacid."_paidui.json");
						$paiduinum = count(json_decode($json,true));	
						sendmsg($Kefuopenid,'text','当前客户已经离开,发下一个接通.当前有'.$paiduinum.'人排队.','',$url);//说再见.
						$kefuarr[$Kefuopenid]='空闲';
						//建立对接 同时通知双方. 发两次消息.
						exec("rm -f ".'json/'.$uniacid.'_kefu.json');
						$res=file_put_contents("json/".$uniacid."_kefu.json",  json_encode($kefuarr));
					}else{
					$users=getuser($uniacid,$fromuserid,$nickname,$website);
					$bbb=sendmsg($Kefuopenid,$MsgType,'['.$users['id'].']'.$users['nickname'].':'.$keyword,$postObj,$url);
					    if (json_decode($bbb, true)['errcode']<>0){
			         		sendmsg($fromUsername,'text','客服忙..已经存入留言板...\n 回复 再见 结束会话.','',$url);//给用户发消息.
						//	savejson('json/'.$toUsername.'_lishi.json', '@'.$users['id'].'_'.$users['nickname'].''.$keyword );
							   file_put_contents('json/'.$toUsername.'_lishi.json', '@'.$users['id'].'_'.$users['nickname'].''.$keyword .PHP_EOL, FILE_APPEND);
						}
				
				}	
			}else{//没在咨询,检查是否有空闲客服
				   
				if ( strpos($arr['kefustr'],$keyword)>0){//客户发张三 
				 	$kongkefu='';
					$zhiding=1;
					}else{
					$kongkefu=array_search('空闲',$kefuarr,true);
				}	
					if($kongkefu<>''){
						//echo '当前有空的客服:';	
						//echo $kongkefu;
						$kefuarr[$kongkefu]=$fromuserid;
						//建立对接 同时通知双方. 发两次消息.
						exec("rm -f ".'json/'.$uniacid.'_kefu.json');
						$res=file_put_contents("json/".$uniacid."_kefu.json",  json_encode($kefuarr));
						//增加获取用户信息功能. 没排队 直接进入 需要查客户信息.
						$users=getuser($uniacid,$fromuserid,$nickname,$website);
						
					    sendmsg($kongkefu,'text',$users['id'].$users['nickname'].':'.$keyword,'',$url);//通知客服
						$kefulist = json_decode(file_get_contents("json/".$uniacid."_kefulist.json"),true);	
						$kefuname = $kefulist[$kongkefu];
					    sendmsg($fromuserid,'text',$kefuname.':你好,有什么可以帮到你的?','',$url);//通知客服
						$tongzhiadmin=$kefuname.' 接入了新客户.['.$users['id'].']'.$users['nickname'];
					}else
					{	//echo '当前客服都忙:/或者客户指定了客服.';	
						//检查关键词回复 如果有则回复关键词 
						if($MsgType=='text'){
							if (!zhishiku($fromuserid,$keyword,$uniacid,$url,'',$userinfo)){
								//当客服发送 指定客服的指令时 .如发 客服1 
								if ($zhiding==1){//客户主动选择客服.
									$zd=zhaokefumingling($fromuserid,$uniacid,$keyword,$url,$kefuarr,$website);
						           if($zd){ $tongzhiadmin=$keyword.' 被客户点名. ';}

								}else{
									$paidui=paidui($uniacid,$fromuserid,$website);//排队语自己组织.
									sendmsg($fromuserid,'text',$paidui,'',$url);//下发排队情况给用户.
									if($paidui<>'排队中,请耐心等待.'){
										$tongzhiadmin='有用户来:'.$keyword.'排队:'.$paidui;
									}
								}
							}
						}else{//用户发送其他信息怎么办? 通知他排队.
								$paidui=paidui($uniacid,$fromuserid,$website);//排队语自己组织.
								sendmsg($fromuserid,'text',$paidui,'',$url);//下发排队情况给用户.
								sendmsg($myopenid,$MsgType,'其他类型文件',$postObj,$url);//其他文件 直接通知管理员..
						}
						
						// 是否在排队? 用数组键值查询, 没有.插入排队表 .有 返回排队顺序?  
 						
					}
							
		}  //下发给总管理员通知;
		if ($tongzhiadmin<>''){
		  $data1='{ "touser":"'.$myopenid.'",    "msgtype":"text",
						"text":    {         "content":"[管理员提醒:]\n'.$tongzhiadmin.'"    }  }';
		  $aaa = http_post_data($url, $data1); //减少骚扰 不通知 
		}
		
	}
	//处理客服消息模块结束.
	
			
	 
        }else{///////////////////////////////////////////////////////////////
            echo "";
            exit;
        }
    }
}

    

	
function zhishiku($fromuserid,$keyword,$uniacid,$url,$addstr,$userinfo){
	//知识库处理模块 
	        //echo '<br>知识库模块<br>'.$keyword.$uniacid;
			$json = file_get_contents('json/'.$uniacid.'_keywords.json');//读取key列表
	        $keys = json_decode($json,true);
			$json = file_get_contents('json/'.$uniacid.'_keys.json');//读取数字key列表
	        $numkeys = json_decode($json,true);
			if(is_numeric($keyword)){
				$send=$keys[$numkeys[$keyword]]; 
		    }else {
				$send=$keys[$keyword];  //$keys['关于我们'];	 	 
			}	
				if ( $send<>'' ) {   //判断是否是知识库设置字段
					if ($send['link']['title']!=''){	
						$send['link']['title']=str_replace('id',$userinfo['id'],$send['link']['title']);
						$send['link']['title']=str_replace('[name]', trim($userinfo['nickname']),$send['link']['title']);
			  		 }
					if ($send['miniprogrampage']['title']!=''){	
						$send['miniprogrampage']['title']=str_replace('id',$userinfo['id'],$send['miniprogrampage']['title']);
						$send['miniprogrampage']['title']=str_replace('[name]', trim($userinfo['nickname']),$send['miniprogrampage']['title']);
			 		 }
					if ($send['text']['content']!=''){	
						$send['text']['content']=str_replace('[id]',$userinfo['id'],$send['text']['content']);
						$send['text']['content']=str_replace('[name]',trim($userinfo['nickname']),$send['text']['content']);
						$send['text']['content']=changeurl($send['text']['content']);
						$send['text']['content'].=$addstr;
					}
					$send['touser']=$fromuserid;
					$data=json_encode($send,JSON_UNESCAPED_UNICODE);
					$aaa = http_post_data($url, $data); 
					$zt=json_decode($aaa, true)['errcode'];
					if ($zt!=0){//下发未成功
						$data='{ "touser":"'.$fromuserid.'",    "msgtype":"text",
						"text":    {         "content":" 系统忙 错误代码: ' .  $zt . ' "    }  }'; 
					 $aaa = http_post_data($url, $data); 
				 }
				return true;
		  }else{
			    return false;//不是知识.
		}
}

function sendmsg($openid,$msgtype,$keyword,$postObj,$url){
	//消息处理模块.
	 	switch ($msgtype)
		{
			case 'text':
				$data1='{ "touser":"'.$openid.'",    "msgtype":"text",
							"text":    {         "content":" '.$keyword.' "    }  }';
				break;
			case 'image':
			     
				$MediaId = $postObj->MediaId;
				 
				$data1=' {   "touser":"'.$openid.'",     "msgtype":"image", 
								"image":     {      "media_id":"'.$MediaId.'"    }}';
			    break;
			case 'voice':
				 
				$MediaId = $postObj->MediaId;
				 
				$Recognition   = $postObj->Recognition;
			     $data1=' {   "touser":"'.$openid.'",     "msgtype":"voice", 
 			          "voice":     {      "media_id":"'.$MediaId.'"    }}';
			    break;
			case 'miniprogrampage':
				$data1='';
			break;
			default:
			     $data1='';
		}
		
		$aaa = http_post_data($url, $data1);
		//echo '发送消息:'.$data1.$aaa;
	//	logger('@@@@@@@@'.$data1.$aaa);
		
		return $aaa;
}

function http_post_data($url, $data_string) {    
    
        $ch = curl_init();    
        curl_setopt($ch, CURLOPT_POST, 1);    
        curl_setopt($ch, CURLOPT_URL, $url);    
        curl_setopt($ch, CURLOPT_POSTFIELDS, $data_string);    
        curl_setopt($ch, CURLOPT_HTTPHEADER, array(    
            'Content-Type: application/json; charset=utf-8',    
            'Content-Length: ' . strlen($data_string))    
        );    
        ob_start();    
        curl_exec($ch);    
        $return_content = ob_get_contents();    
        //echo $return_content."<br>";  
        ob_end_clean();    
    
        $return_code = curl_getinfo($ch, CURLINFO_HTTP_CODE);    
      //  return array($return_code, $return_content);    
      return  $return_content;  
    }   
	
function zhaokefumingling($fromuserid,$uniacid,$keyword,$url,$kefuarr,$website){
	$kefulist = json_decode(file_get_contents("json/".$uniacid."_kefulist.json"),true);	
	//$kefuname=substr($keyword,7);
	$Kefuopenid=array_search($keyword,$kefulist,true);//找到客服id
	if (substr($kefuarr[$Kefuopenid],0,1)=='o')//看客服状态 客服状态over
	{
		sendmsg($fromuserid,'text','客服忙,请稍后.','',$url);//下发排队情况给用户.
		return false;
	}else{//客服接入//
		if($Kefuopenid==''){
			sendmsg($fromuserid,'text','客服休息了.请稍后再试.','',$url);//下发排队情况给用户.
			return false;
		}else{//客服在,对接开始.  如果是排队发的 则删除排队.如果是没排队发的.则不排队.
	
			$kefuarr[$Kefuopenid]=$fromuserid;
						//建立对接 同时通知双方. 发两次消息.
			exec("rm -f ".'json/'.$uniacid.'_kefu.json');
			$res=file_put_contents("json/".$uniacid."_kefu.json",  json_encode($kefuarr));
						//增加获取用户信息功能. 没排队 直接进入 需要查客户信息.
			$json = file_get_contents("json/".$uniacid."_paidui.json");
	        $paiduiarr = json_decode($json,true);
			if(array_key_exists($fromuserid,$paiduiarr)){//如果在排队则..
				$uid=$paiduiarr[$fromuserid]['id'];
				$nickname=$paiduiarr[$fromuserid]['nickname'];
				unset($paiduiarr[$fromuserid]);//删除它
				$res=file_put_contents("json/".$uniacid."_paidui.json",  json_encode($paiduiarr));

			}else{//没排队 .就是上来就发的. 新用户就注册 老用户就获取.
				$users=getuser($uniacid,$fromuserid,$nickname,$website);
				$uid=$users['id'];
				$nickname=$users['nickname'];
			}			
					    sendmsg($Kefuopenid,'text','['.$uid.']'.$nickname.':'.$keyword.' 你好','',$url);//通知客服
 					//	$kefuname = $kefulist[$Kefuopenid];
					    sendmsg($fromuserid,'text',$keyword.':你好,有什么可以帮到你的?','',$url);//通知客服
			return true;		
		}
	}
	
	
}

function atsuoyouren($uniacid,$website,$keyword,$myopenid,$url,$toUsername){
    //@所有人	
	$huncun= json_decode(alluser($uniacid,$website),true);
	$gjz=substr($keyword,10,strlen(trim($keyword))-10);
	if (substr ($keyword, -1)=='#'){
    	 $gjz=str_replace('#','|',$gjz);
     }
   	$baogao=' {
        "title": "代发列表已经准备好!点此群发",
        "description": "本次准备发送: '.$huncun['count'].' 请1分钟内点击,过期失效.",
        "url": "'.$website.'addons/qidong_app/qunfa.php?uniacid='.$uniacid.'&keyword='.$gjz.'&tousername='.$toUsername.'&t='.time().'",
        "thumb_url": "'.$website.'/addons/qidong_app/icon.jpg"
    }';
	 $data1='{ "touser":"'.$myopenid.'",    "msgtype":"link", "link":   '.$baogao.'    }';
						  
	 $aaa = http_post_data($url, $data1); //  
						  
	
	
	
}

function zxkefu($uniacid,$kefuarr,$sqstr1){//读取在线客服列表//下次升级点击接通??
	$json 	   = file_get_contents("json/".$uniacid."_kefulist.json");//客服详情页
	$kefulist  = json_decode($json,true);	
	$kefuopenid= array_keys($kefulist);//kfuopenid 
	$kefuall='';
	$i=0;
	foreach ($kefuopenid as $kefuopenid){ //群发--
		//$kfopenid=$arr;
	
		if(substr($kefuarr[$kefuopenid],0,1)=="o"){
			$zt='忙碌';
		}else{
			$zt=$kefuarr[$kefuopenid];
		}
		if ($zt<>'隐身'){
				$i++;
			//$sqstr=$website."addons/qidong_app/intenet.php?zfopenid=".$fromUsername."&toUsername=".$toUsername."&appid=".$arr['Gappid']."&kfname=".$kfname;
			//$sqstr="\n<a href='".$sqstr."'>点此快速接通客服</a>";
			//$sqstr1=$website."addons/qidong_app/intenet.php?zfopenid=".$fromUsername."&toUsername=".$toUsername."&appid=".$arr['Gappid']."&kfname=".$kfname;
			if(($sqstr1=='') or ($zt=='忙碌')){
				$kefuall=$kefuall." ".$kefulist[$kefuopenid]."[".$zt."]";
			}else{
				$sqstr="\n<a href='".$sqstr1."&kfname=".$kefulist[$kefuopenid]."&kfopenid=".$kefuopenid."'>".$kefulist[$kefuopenid]."</a>";
				$kefuall=$kefuall." ".$sqstr."[".$zt."]";	
			
			}
			if(($i % 2)==0){ $kefuall.="\n";}
				//		$kefuall=$kefuall.' <a href="#">'.$kefulist[$kefuopenid].'</a>['.$zt.']';

		}
		
	}
	//logger($kefuall);
	return $kefuall;
	
}





function atmouren($keyword,$uniacid,$website,$fromuserid,$url,$kefuname){

		$stri=0;
		$stri=	stripos($keyword,':');
	    if ($stri==0){$stri= stripos($keyword,' ') ;}
	    if ($stri==0){$stri= stripos($keyword,'：') ;}
		$nid=substr($keyword,1,$stri-1);     //@12:=>12
		$say=trim(substr($keyword,$stri+1));//发送的内容:
		if($say==''){$say=$kefuname.'@你 ,客服上线了,邀请你进入会话.';}
		//判断say最后字符是# 则是关键词消息  991#
		$liuuser=	hiuser($uniacid,$nid,$website);
		$result = substr ($say, -1); //当是# 关键字图文时 .
		if ($result=='#'){
			$json = file_get_contents('json/'.$uniacid.'_keywords.json');//读取key列表
	        $keys = json_decode($json,true);
			$json = file_get_contents('json/'.$uniacid.'_keys.json');//读取数字key列表
	        $numkeys = json_decode($json,true);
		    	$gjz=substr($say,0,strlen($say)-1);
					if(is_numeric($gjz)){
						$send=$keys[$numkeys[$gjz]]; 
			  	    		 }		else {
							$send=$keys[$gjz];  //$keys['关于我们'];	 
					}
					$send['touser']=$liuuser['openid'];
					$nickname=$liuuser['nickname'];
					if($nickname==''){$nickname='会员'.$liuuser['id'];}
					$send['link']['title']=str_replace('[id]',$liuuser['id'],$send['link']['title']);
					$send['link']['title']=str_replace('[name]', trim($nickname),$send['link']['title']);
					$data=json_encode($send,JSON_UNESCAPED_UNICODE);
					$bbb = http_post_data($url, $data); 
 	  	logger('单发:'.$gjz.'-'.$data);
		}else{
			 
			sendmsg($liuuser['openid'],'text','['.$kefuname.'@你]:'.$say,'',$url);
		}
		if (json_decode($bbb, true)['errcode']==0)
			{  $zt='送达'; 
					 //对方正在输入...哈哈
			$data8='{ "touser":"'.trim($liuuser['openid']).'",    "command":"Typing"}';
			$url8='https://api.weixin.qq.com/cgi-bin/message/custom/typing?access_token='.$Atoken;
			$bbb = http_post_data($url8, $data8); 
			//logger($bbb);
		    //结束输入判断.
		}else{ 
			$zt='失败,可能已经离线'.json_decode($bbb, true)['errcode'];  };
			 
		 	sendmsg($fromuserid,'text','[@'.$nid.'报告]:'.$zt,'',$url);
			
						//发送消息 
	
}


function glymingling($uniacid,$openid,$kehuopenid,$keyword,$jsy,$kefuarr,$url,$toUsername,$website){
	//处理管理员命令 @某人命令?
	//echo '检查命令!';$
	
	
	if (strpos(',清零,下一个,隐身,看留言,上班,排队,@所有人,',$keyword)>0){
	    //此处增加管理员命令列表处理.
		if($keyword=='看留言'){
			$json = file_get_contents('json/'.$toUsername.'_lishi.json');
			sendmsg($openid,'text','本次获取的内容,已清空留言板:\n'.$json,'',$url);
			 
			exec("rm -f ".'json/'.$toUsername.'_lishi.json');
			break;
		}
		if($keyword=='排队'){
			$json = file_get_contents("json/".$uniacid."_paidui.json");
			$karr = json_decode($json,true);	
			$pdrs=count($karr);
			sendmsg($openid,'text','排队人数:'.$pdrs,'',$url);//发排队人数.后面再做详情.??
		}
		 
		if($keyword=='隐身'){
		   $kefuarr[$openid]='隐身';
		   $res=file_put_contents("json/".$uniacid."_kefu.json",  json_encode($kefuarr));
		   sendmsg($openid,'text','设置隐身成功. 可被点名进入聊天.不能自动进入聊天.','',$url); 
			 
		}
		if($keyword=='清零'){
		    exec("rm -f ".'json/'.$toUsername.'_paidui.json');
			exec("rm -f ".'json/'.$toUsername.'_token.json');
			exec("rm -f ".'log.xml');
			if (!file_exists('json/'.$toUsername.'_paidui.json')){
				$t="清零成功!"; 
			   }else{
				$t="清零失败,请检查目录权限是否设置为777!"; 
			}
		    sendmsg($openid,'text',$t,'',$url); 

			 
		}
		
	    if($keyword=='上班'){
		   $kefuarr[$openid]='空闲';
		   $res=file_put_contents("json/".$uniacid."_kefu.json",  json_encode($kefuarr));
		   sendmsg($openid,'text','设置上班成功. 可自动接入来访客户.','',$url); 
			 
		}
		if($keyword=='下一个'){
			//跟现在的说再见  ?再见语?
			    $json 	  = file_get_contents("json/".$uniacid."_kefulist.json");//客服详情页
				$kefulist = json_decode($json,true);	
				$kefuname = $kefulist[$openid];
				if (substr($kehuopenid,0,1)=='o'){
					//回复图文消息.
					 jieshuyu($jsy,$uniacid,$kehuopenid,$website,$url);
				// sendmsg($kehuopenid,'text',$jsy,'',$url);//说再见.
				// $a=edituser($uniacid,$delid['openid'],'',$website);
				//$lastliao='';//最后聊天客服.
				 edituser($uniacid,$kehuopenid,'',$website,$avartar,$zhuangtai,$kefuname);
				}
			//找到下一个客户?
				$json = file_get_contents("json/".$uniacid."_paidui.json");
	            $paiduiarr = json_decode($json,true);
				$nextkh=array_shift($paiduiarr);//取出并从排队中删除第一个.
				if  (substr($nextkh['openid'],0,1)=='o'){
					
					//print_r($nextkh);
					//echo '<hr>';
					
					 
					//print_r('nextkhoid:'.$nextkh['openid']);
					sendmsg($nextkh['openid'],'text',$kefuname.':你好,久等了.','',$url);//新用户你好.
					$userjson=json_encode($paiduiarr);
					$res=file_put_contents("json/".$uniacid."_paidui.json",$userjson);//更新排队数据.
					$kefuarr[$openid]=$nextkh['openid'];//保存新的用户进来.;
					sendmsg($openid,'text','['.$nextkh['id'].']'.$nextkh['nickname'].'已经进入聊天.','',$url);//
					$res=file_put_contents("json/".$uniacid."_kefu.json",json_encode($kefuarr));//更新客服数据.
					$kefulist = json_decode(file_get_contents("json/".$uniacid."_kefulist.json"),true);	
					$kefuname = $kefulist[$fromuserid];
					//sendmsg($nextkh['openid'],'text',$kefuname.':你好久等了.','',$url);//
					
				}else{//已无排队用户.修正客服表 保存.告诉客服.
					$kefuarr[$openid]='空闲';
					$res=file_put_contents("json/".$uniacid."_kefu.json",json_encode($kefuarr));//更新客服数据.					
					sendmsg($openid,'text','已无排队用户.你的状态目前是空闲.\n常用命令: 上班 隐身 排队.','',$url);//新用户你好.
				}
				
		}
    	return true;
	}else
	{
		return false;
	}
	
}
	
	
function paidui($uniacid,$openid,$website){
	$json = file_get_contents("json/".$uniacid."_paidui.json");
	$kefuarr = json_decode($json,true);	
	if(array_key_exists($openid,$kefuarr)){
		return '排队中,请耐心等待.';//排队中...
	}else{
		$user=getuser($uniacid,$openid,$nickname,$website);//获取用户信息
		$userinfo=array('id'=>$user['id'],
						'nickname'=>$user['nickname'],
						'beizhu'=>$user['beizhu'],
						'openid'=>$openid);
		$kefuarr[$openid]=$userinfo;
		$userjson=json_encode($kefuarr);
		$res=file_put_contents("json/".$uniacid."_paidui.json",$userjson);
		$qianmian=count($kefuarr)-1;
		return '已接入客服中心,前面有'.$qianmian.'人';//排队数量 
	}
}	

function getuser($ucid,$openid,$nickname,$website)
{
   ///先判断缓存文件是否存在 
  
	    $json = file_get_contents("json/".$ucid."_user.json");
	    $userinfos = json_decode($json,true);
	  //  $userid=$userinfos[$openid]['id'];
	//	echo '找到缓存表:'.$userid;
   
	 
	   if (!array_key_exists($openid,$userinfos)){
		
		   $token_access_url = "{$website}/app/index.php?i=".$ucid."&c=entry&a=wxapp&do=getuser&m=qidong_app&openid=".$openid."&nickname=".$nickname;
           //  echo 	  $token_access_url;
	       $res = file_get_contents($token_access_url); //获取文件内容或获取网络请求的内容
           $result = json_decode($res, true); //接受一个 JSON 格式的字符串并且把它转换为 PHP
		   $nickname= $result['data']['wxapp'][0]['nickname'];
		   $beizhu= $result['data']['wxapp'][0]['zhuangtai'];
		   $lastliao= $result['data']['wxapp'][0]['lastliao'];
		   if (trim($nickname)==null) {
			 $nickname='会员'.$result['data']['wxapp'][0]['id'];
			 $isid=1;
			 }
		   $userid=$result['data']['wxapp'][0]['id'];
		     $data = array(
	                'nickname' =>   $nickname,
                    'id' =>  $userid,
					'beizhu' =>  $beizhu,
					'lastliao'=> $lastliao
	              );
		return $data ;
	   
	}else
	   {     
         // echo '找到缓存 直接返回;';
          return $userinfos[$openid];
        
	   }
 

   
//缓存 先去判断文件是否存在 .

	
		
		
}

	//去查询 用户表 或者 客服表 找到详细信息.
// 输出 : 身份[客服 或 用户 ] 状态 [ 咨询中 | 排队中  ]    
//规则  聊天中 不能使用1 2  3 不去查询 . 都发给管理员 .

 
	
function changeurl($a){
$bi= strpos($a,'[['); 
if ($bi==0){
	return $a;
}else{
$ei= strpos($a,']]'); 
$qb=substr($a,0,$bi); 
$eb=substr($a,$ei+2);
$b=substr($a,$bi+2,$ei-$bi-2);
$ci=strpos($b,'|');
$add=substr($b,0,$ci);
$herf=substr($b,$ci+1,strlen($b)-$ci);
}
return $qb."<a href='".$herf."'>".$add."</a>".$eb;
}
 
  function getToken($appid,$appsecret,$jsonid){
     
    $file = file_get_contents("json/{$jsonid}_token.json",true);
    $result = json_decode($file,true);
if (time() > $result['expires']){
        $data = array();
        $data['access_token'] = getNewToken($appid,$appsecret);
        $data['expires']=time()+7200;
        $jsonStr =  json_encode($data);
        $fp = fopen("json/{$jsonid}_token.json", "w");
        fwrite($fp, $jsonStr);
        fclose($fp);
        return $data['access_token'];
    }else{
        return $result['access_token'];
    }
}

function getNewToken($appid,$appsecret){
    $url = "https://api.weixin.qq.com/cgi-bin/token?grant_type=client_credential&appid={$appid}&secret={$appsecret}";
    $access_token_Arr =  https_request($url);
    return $access_token_Arr['access_token'];
}
function https_request ($url){
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL, $url);
        curl_setopt($ch,CURLOPT_RETURNTRANSFER,1);
        curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
        $out = curl_exec($ch);
        curl_close($ch);
        return  json_decode($out,true);
}

 
function logger($log_content)
{
    if(isset($_SERVER['HTTP_APPNAME'])){   //SAE
        sae_set_display_errors(false);
        sae_debug($log_content);
        sae_set_display_errors(true);
    }else{ //LOCAL
        $max_size = 500000;
        $log_filename = "log1.xml";
        if(file_exists($log_filename) and (abs(filesize($log_filename)) > $max_size)){unlink($log_filename);}
        file_put_contents($log_filename, date('Y-m-d H:i:s').$log_content."\r\n", FILE_APPEND);
    }
}
 
  
   function getwxinfo($token,$openid){
    $url = "https://api.weixin.qq.com/cgi-bin/user/info?access_token={$token}&openid={$openid}&lang=zh_CN";
    
  // logger($url);  
    $access_token_Arr =  https_request($url);
    return $access_token_Arr;
}

 function hiuser($ucid,$id,$website){
	  
	   $token_access_url = "{$website}/app/index.php?i=".$ucid."&c=entry&a=wxapp&do=getopenid&m=qidong_app&id=".$id;
       
	       $res = file_get_contents($token_access_url); //获取文件内容或获取网络请求的内容
           $result = json_decode($res, true); //接受一个 JSON 格式的字符串并且把它转换为 PHP
	       $data=$result['data'][0]   ;
		   
		return  $data ;
  }
   function alluser($ucid,$website){
	  
	   $token_access_url = "{$website}/app/index.php?i=".$ucid."&c=entry&a=wxapp&do=Getallopenid&m=qidong_app";
 
	       $res = file_get_contents($token_access_url); //获取文件内容或获取网络请求的内容
           $result = json_decode($res, true); //接受一个 JSON 格式的字符串并且把它转换为 PHP
	      $data=$result['data']  ;
		   
		return  json_encode($data) ;
  }

    
   function edituser($ucid,$openid,$nickname,$website,$avartar,$zhuangtai,$lastliao) //改名取号
{
 $token_access_url = "{$website}/app/index.php?i=".$ucid."&c=entry&a=wxapp&do=edituser&m=qidong_app&openid=".$openid."&nickname=".$nickname."&avartar=".$avartar."&lastliao=".$lastliao;  //zhuangtai
  //   echo    $token_access_url;
//	 exit;
	       $res = file_get_contents($token_access_url); //获取文件内容或获取网络请求的内容
           $result = json_decode($res, true); //接受一个 JSON 格式的字符串并且把它转换为 PHP
	       $data=$result['data'];
		   if ($data==1){$data='改名成功!';}
		   else{$data='改名失败!';}
		return  $data ;
}
	function jieshuyu($bye,$uniacid,$openid,$website,$url){
			if(is_numeric($bye)){
				$json = file_get_contents('json/'.$uniacid.'_keywords.json');//读取key列表
				$keys = json_decode($json,true);
				$json = file_get_contents('json/'.$uniacid.'_keys.json');//读取数字key列表
				$numkeys = json_decode($json,true);
				
				 $delid=getuser($uniacid,$openid,'',$website);
				$send=$keys[$numkeys[$bye]]; 
			  	 
				if ($send['link']['title']!=''){	
					$send['link']['title']=str_replace('id',$delid['id'],$send['link']['title']);
					$send['link']['title']=str_replace('[name]', trim($delid['nickname']),$send['link']['title']);
			  			 }
			    if ($send['miniprogrampage']['title']!=''){	
					$send['miniprogrampage']['title']=str_replace('id',$delid['id'],$send['miniprogrampage']['title']);
					$send['miniprogrampage']['title']=str_replace('[name]', trim($delid['nickname']),$send['miniprogrampage']['title']);
			 			 }
				if ($send['text']['content']!=''){	
					$send['text']['content']=str_replace('[id]',$delid['id'],$send['text']['content']);
					$send['text']['content']=str_replace('[name]',trim($delid['nickname']),$send['text']['content']);
			//	logger('要替换的文本:'.$send['text']['content']);
					$send['text']['content']=changeurl($send['text']['content']);

				}
					   
					$send['touser']=trim($openid);
					$data0=json_encode($send,JSON_UNESCAPED_UNICODE);
			 }
		     else {
				$sends=$bye;  //$keys['关于我们'];	 
			    $jieshuyu= str_replace('[name]',$delid['nickname'],$sends);
				$jieshuyu=str_replace("{br}","\n",$jieshuyu);
				$jieshuyu=changeurl($jieshuyu);
				$data0='{ "touser":"'.trim($openid).'",    "msgtype":"text",
					"text":    {    "content":" '.$jieshuyu.' "    }  }';
				}
 	
			$aaa = http_post_data($url, $data0); 
			logger($data0);
		
		
	}
 
?>